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We'll also show you how CRM 2016 can be seamlessly embedded into various productivity tools, and how to customize CRM for machine learning and contextual guidance. You will find out how to customize CRM for sales, service, marketing, and social. You will see how to get ready to customize CRM and then quickly move on to grasp the CRM app structure, which will help you customize Dynamics CRM better. You will learn how to enhance the functionality of Microsoft Dynamics CRM 2016 and use it to serve different businesses of various scales. This book will not only showcase how CRM can be customized, but will also be your guide on how the latest advancements in Dynamics CRM 2016 can be used to benefit your business.

These features add many dimensions to customization. With Microsoft Dynamics CRM 2016, many new features were added for social, marketing, sales, and integration with other tools. Microsoft Dynamics CRM is a Microsoft solution to satisfy the various needs of customer relationship management and is already equipped to be flexible to meet the needs of businesses.

Dive into generic administration options such as managing configuration and customization to become a power user.

Use internal and external social data to enhance the user's ability to make the right decisions.

Use different Dynamics CRM processes such as dialogs, workflows, actions, and business process workflows.

Map modern business processes to the platform to enhance the user experience.

Find out how to use different entity views in order to get a 360-degree view of customer data.

Manage the existing application structure by understanding how to extend and/or modify the modules and update the navigation.

Configure Outlook to integrate with your Dynamics CRM online instance.

It is also for skilled developers who are looking to move to the Microsoft stack to build business solution software If you are new to Dynamics CRM or a seasoned user looking to enhance your knowledge of the platform, then this book is for you.

A no-code guide that is easy to follow for even non-programmers.

Highly practical, example-rich guide that gives you power to bend Dynamics CRM to maximize profits in your organization.

Latest guide on customizing your system using various features in Dynamics CRM 2016.

Use a no-code approach to create powerful business solutions using Dynamics CRM 2016